100% Satisfaction
1 Year Limited Warranty
Eurmax canopies are covered by 1 year limited manufacturers warranty against manufacturing defects. Pls e-mail to [email protected] before return the product to our shop. All warranty claims require proof of purchase. Eurmax is not responsible for any damage due to wind, rain, snow or any act of nature, Under NO circumstances shall the manufacturer or authorized representative be liable for any personal loss,injury or direct consequential damage resulting from the use of this product. We sell all kinds of parts on our website, you can buy it directly if your canopy is damaged.
Our Return Policy
Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 20 Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 20 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 20 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any items that have been opened or used will incur a restocking charge of 20% of the item(s) price .All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.
It is the responsibility of the customer to return the product in the same new/undamaged condition which it was received. Any return product received damaged in shipping will not be eligible for a credit. We are not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.
Items that have been damaged due to the weather will not be covered under manufacturer's warranty and are not returnable at any time.
How Do I Return an Item
For returns on items that are damaged, defective, or of unsatisfactory quality, please contact: [email protected]， Upon approval, you will be issued an Return#. This number will be required in order for a refund or exchange to be made. All returns received without an Return# will be shipped back at the customer's expense.
When emailing, please include the following information:
• Shipping Party's Name
• Item that you wish to return
• Order #
• Reason for return
Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a 15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use will receive up to 70% of the item's price. Items that are not in its original condition, are damaged, or are missing parts will receive up to 70% of item's price.
Damaged Items
If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. In most cases, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides). If your order is shipped via freight, you must inspect all packages upon delivery. If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance
Damaged/Defective Canopies
If your canopy arrives damaged or defective, we will replace the parts that are damaged/defective, not the whole frame. If the customer elects not to receive parts and to ship the unit back for a new replacement frame, they will incur all shipping fees.
Missing Items
All orders must be inspected for missing items within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives missing items, contact us immediately. After 5 days, we are not responsible for missing items from order.
Defective Items
If an item is received via UPS or FedEx and found to be defective within 20 days of the purchase date, Eurmax will send a replacement part at no expense to the customer. If the entire unit is defective, a replacement unit will be sent or a credit will be issued, whichever the customer chooses. If an item is shipped via freight and found to be defective within 20 days of the purchase date, Eurmax will have the replacement part sent to the customer at no expense. If the customer does not want the replacement parts and simply wants to return the entire unit, they will be responsible for all shipping fees. We will not accept defective returns after 20 days of the purchase date. -
Custom orders return policy
All custom orders are not returnable.
Undeliverable or Refused Shipments
Undeliverable or Refused merchandise will be charged for the freight charges both ways.
Secure Shopping
Yes, shopping at Eurmax.com is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee: We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here. In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Why is it so safe?
Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Privacy Infomation
EURMAX.com respect your personal information and privacy of your shopping experience. We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. It will only be made available to those directly involved in the transaction of your order and specifically for the purpose of order management.
Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.
